Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.

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Search common questions or choose a guide for your next step.

01

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Getting started

Registration, verification and account setup.

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Accounts and costs

Compare accounts and understand pricing.

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MT5 and devices

Downloads, account connection and troubleshooting.

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Funding

Deposit, withdraw and follow up on a transfer.

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02

Search common questions

Which account has no separate commission?
Standard includes trading costs in its spread, with no separate trading commission. Compare the full conditions before choosing.
What is the Raw round-trip commission?
At $3.50 per side per lot, opening and closing a 1.00-lot trade totals $7.00 in commission, before spread or overnight charges.
What are the stop-out levels?
Standard: 50%. Raw: 40%. Margin call is 100% for these two accounts. Confirm Pro conditions with the team.
How do I request a swap-free account?
Contact support for Standard or Raw and confirm instrument eligibility and the conditions before holding positions overnight.
Which documents should I upload?
Follow the identity and address document request in your client area. Upload clear, valid copies through the authenticated upload section.
Why does MT5 reject my login?
Check the trading account number, trading password and selected server. Confirm you are using the correct practice or live account. Contact support with the exact error, never your password.
Where are the exact contract details?
Open the instrument’s Specification in MT5 for contract size, volume steps, tick values, swaps and sessions.
How long does a withdrawal take?
Review the processing time shown for the chosen method in the client area before you confirm. Bank or network processing may add time.
Does FXINO charge deposit or withdrawal fees?
FXINO does not charge those fees. Your bank, payment provider or blockchain network may apply charges.
Can I scalp, hedge or use Expert Advisors?
These approaches are allowed across the accounts, with no minimum holding time. Check the capabilities of your platform and device.
What time zone do trading hours use?
The published hours use server time, GMT+3. Check MT5 for the current symbol session and holiday changes.
What information is useful for a support request?
Include the account number, exact issue and relevant transaction reference or error message. Never share passwords, one-time codes or card security codes.

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